Privacy Policy

App Name: Elytra
Developer: Blueceandigital India Pvt Ltd
Last updated: March 10, 2026

Blueceandigital India Pvt Ltd ("we", "our", or "us") operates the Elytra mobile application. This Privacy Policy explains how we collect, use, and protect your information when you use our application.

1. Information We Collect

Personal Information

• Name
• Phone number (used for OTP-based authentication)

Usage Information

• Device type
• Operating system version
• Application usage data
• IP address

2. Permissions Used

Camera: Used to scan QR codes at EV charging stations.

Location: Used to help users locate nearby EV charging stations and improve navigation.

3. How We Use Your Information

• Create and manage user accounts
• Enable OTP-based authentication
• Provide EV charging services
• Help locate nearby charging stations
• Improve application performance
• Provide customer support

4. Third-Party Services

Our application integrates with trusted third-party services to operate certain features.

Payment Processing:
Payments are securely processed through Razorpay.

SMS Services:
OTP authentication messages are delivered using Twilio.

These third-party providers may collect and process data according to their own privacy policies.

5. Data Security

We value your trust in providing your personal information and strive to use commercially acceptable means of protecting it. Data is transmitted securely using HTTPS encryption. However, no method of transmission over the internet or electronic storage is completely secure.

6. Data Sharing

We do not sell user data. Data is only shared with trusted third-party services such as Razorpay and Twilio to provide core functionality.

7. Data Retention

We retain user data only as long as necessary to provide services or comply with legal obligations.

8. Children's Privacy

The Elytra application is not intended for children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted within the application or on the official privacy policy page.

10. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us at:

Blueceandigital India Pvt Ltd
Email: info@blu-ocean.net

Account Deletion

Users can request deletion of their account and associated data by contacting support.

How to request deletion:

• Send an email to: info@blu-ocean.net
• Include your registered phone number in the email
• Use subject: "Account Deletion Request"

What happens after request:

• The user account will be deactivated and access to the app will be removed
• Personal information (such as phone number) will be deleted or anonymized

Data Retention:

• Certain data, including transaction records, wallet information, and charging history, may be retained for legal, financial, and compliance purposes
• Retained data will not be used for any commercial or marketing purposes

Processing Time:

• Account deletion (deactivation) requests are processed within 3–5 business days

Terms and Conditions

App Name: Elytra

Use of the Application

The Elytra application helps users locate EV charging stations, scan QR codes, and make payments for charging services.

Account Registration

Users must log in using their phone number through OTP authentication. You are responsible for maintaining account confidentiality.

Payments

Payments are securely processed through Razorpay. We do not store full card details.

Permissions

• Camera access for scanning QR codes
• Location access for finding nearby stations

Service Availability

We strive for smooth operation but do not guarantee uninterrupted service.

Limitation of Liability

We are not responsible for any direct or indirect damages arising from use of the application.

Modifications

We may update these terms at any time.

Contact

Email: info@blu-ocean.net